Privacy Policy

ANEW SDA Australia Privacy Policy

Last updated: December 2024

ANEW SDA Australia (ABN 93 655 777 085) respects your privacy.

This policy explains how we collect, use, and protect your personal information when you use our website or enquire about our SDA housing services.

What information we collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

When you contact us or submit an enquiry, we may collect:

Your name
Email address
Phone number
SDA category (if known)
Suburb preferences
Information about your support needs
Information about pets
Information about Appendix H arrangements
Living preference (single or shared)
Any other details you share in your enquiry message

Information collected automatically

When you visit our website, we automatically collect:

IP address
Browser type and version
Device information
Pages you visit
Time and date of your visit
Referring website
Location data (city and state level only)

How we use your information

We use your personal information to:

Respond to your enquiries about SDA housing
Match you with suitable ANEW homes
Assess compatibility with existing residents
Communicate about available properties
Provide SDA consulting services
Improve our website and services
Send updates about ANEW homes (if you opt in)
Comply with legal obligations

We will not use your information for any purpose you would not reasonably expect.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

Secure data storage systems
Restricted access to personal information
Staff training on privacy obligations
Regular security reviews

However, no method of transmission over the internet is completely secure.

We cannot guarantee absolute security of your information.

Who we share your information with

We may share your personal information with:

Support coordinators or occupational therapists (with your consent)
SDA assessors (if relevant to your enquiry)
Third party service providers who help us operate our website and business
Legal or regulatory authorities (if required by law)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Current residents’ privacy

We protect the privacy of current ANEW residents.

We do not share exact property addresses online.

We do not share resident details with enquirers without consent.

Third party services we use

Our website uses third party services that may collect information about you:

Google Analytics (website analytics)
Email marketing platforms (if you opt in to updates)
Customer relationship management (CRM) systems
Website hosting providers

These services have their own privacy policies.

We recommend reviewing their policies to understand how they handle your data.

Cookies and tracking

Our website uses cookies to improve your experience.

Cookies are small text files stored on your device.

Types of cookies we use

Essential cookies

Required for the website to function properly.

You cannot opt out of these cookies.

Analytics cookies

Help us understand how visitors use our website.

We use this information to improve our services.

Marketing cookies

Track your activity to show relevant content.

Used only if you consent.

Managing cookies

You can control cookies through your browser settings.

Most browsers allow you to refuse cookies or delete existing cookies.

Note that disabling cookies may affect website functionality.

Your rights

Under Australian privacy law, you have the right to:

Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information (in some circumstances)
Withdraw consent for marketing communications
Complain about how we handle your information

Accessing or updating your information

To access, update, or delete your personal information, contact us:

Email: kirsty@anewsda.com.au
Phone: 0433 211 001

We will respond to your request within a reasonable timeframe.

In some cases, we may need to verify your identity before processing your request.

Opting out of marketing

If you no longer wish to receive marketing communications from ANEW, you can:

Click the unsubscribe link in any email we send
Contact us directly to opt out
Update your preferences through our website (if available)

We will process opt out requests promptly.

Note that we may still send you important service related messages about your enquiry or tenancy.

How long we keep your information

We keep your personal information only as long as necessary for the purposes outlined in this policy.

Typical retention periods:

Enquiry information: Up to 2 years if no ongoing relationship
Resident information: Duration of tenancy plus 7 years (legal requirement)
Marketing contact information: Until you opt out

After these periods, we securely delete or anonymise your information.

Children’s privacy

Our website and services are not directed at children under 18.

However, we recognise that young NDIS participants may enquire about SDA housing with family support.

If you are under 18, please ensure a parent or guardian is involved in your enquiry.

Changes to this policy

We may update this privacy policy from time to time.

Updates will be posted on this page with a revised “last updated” date.

Significant changes will be communicated directly to existing enquirers and residents.

We encourage you to review this policy periodically.

Links to other websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of other sites.

We recommend reading the privacy policies of any website you visit.

Your complaints and concerns

If you have concerns about how we handle your personal information, please contact us first:

ANEW SDA Australia
Fullarton, SA
Phone: 0433 211 001
Email: kirsty@anewsda.com.au
ABN: 93 655 777 085

We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

Contact us about privacy

If you have questions about this privacy policy or how we handle your information, contact us:

Email: kirsty@anewsda.com.au
Phone: 0433 211 001

We’re here to help.

Enquire now

Ready to talk about your SDA housing needs?