Terms of Use

ANEW SDA Australia Terms of Use

Last updated: December 2024

These terms govern your use of the ANEW SDA Australia website and services.

By using our website, you agree to these terms.

If you do not agree, please do not use our website.

About ANEW SDA Australia

ANEW SDA AUSTRALIA PTY LTD (ABN 93 655 777 085) is a registered SDA housing provider operating in South Australia.

We provide Specialist Disability Accommodation only.

We do not provide support services, SIL services, or daily care.

Using our website

Acceptable use

You may use our website to:

Learn about SDA housing options
Browse available properties
Submit enquiries about our services
Access educational resources
Contact us directly

You must not use our website to:

Violate any Australian laws
Transmit harmful or malicious code
Attempt unauthorised access to our systems
Scrape, copy, or harvest data using automated tools
Impersonate another person or entity
Submit false or misleading information
Interfere with other users’ access
Use our website for commercial purposes without permission

Your account and enquiries

When you submit an enquiry, you must:

Provide accurate and complete information
Keep your contact details current
Not share another person’s information without consent
Not submit multiple duplicate enquiries

We reserve the right to verify information you provide.

We may decline to respond to enquiries that appear fraudulent or inappropriate.

Information and advice

General information only

Content on our website is general information only.

It does not constitute:

Professional advice
Legal advice
Financial advice
Medical advice
A guarantee of NDIS or SDA outcomes

You should not rely solely on website content for important decisions.

NDIA decisions disclaimer

ANEW does not control NDIA decisions or processes.

We cannot guarantee:

SDA eligibility
SDA approval
Funding amounts
Application outcomes
Processing timeframes
Plan review results

NDIA makes all final decisions about SDA eligibility and funding.

We provide information to help you understand the SDA housing pathway.

We do not write evidence or submit applications to NDIA on your behalf.

Property information accuracy

We make reasonable efforts to keep property information accurate and current.

However:

Property features may change
Availability changes frequently
Images may not reflect recent updates
Descriptions are indicative only

Always verify details directly with us before making decisions.

Property inspections are required before any commitment.

Investment information disclaimer

Information about SDA investing is educational only.

We do not provide:

Financial product advice
Investment recommendations
Return guarantees
Yield promises
Tax advice

Consult qualified financial and tax advisers before making investment decisions.

Past performance does not indicate future results.

SDA investment carries risks including vacancy, regulatory changes, and market conditions.

Intellectual property

Our content ownership

All content on our website is owned by or licensed to ANEW SDA Australia.

This includes:

Text and written content
Images and photographs
Graphics and logos
Website design and layout
Software and code
Educational resources

Our content is protected by Australian and international copyright laws.

Your use of our content

You may:

View and browse our website
Print pages for personal reference
Share links to our website on social media

You must not:

Copy substantial portions of our content
Republish our content without permission
Modify or adapt our content
Use our content for commercial purposes
Remove copyright or attribution notices
Claim our content as your own

Requesting permission

To request permission to use our content beyond personal use, contact us at kirsty@anewsda.com.au.

We will consider requests on a case by case basis.

Third party content

Our website may include content owned by third parties.

Third party content remains the property of its owners.

Use of third party content may be subject to separate terms.

Property listings and availability

Listing accuracy

Property listings are updated regularly but availability changes frequently.

Status badges indicate:

Space Available (current vacancies)
Fully Occupied (no current vacancies)
Coming Soon (in development)

Always confirm current availability before proceeding.

No guarantee of availability

Listing a property does not guarantee:

Current availability
Suitability for your needs
Approval of your application
Acceptance of your tenancy

All applications are subject to matching and compatibility assessment.

Privacy and addresses

Exact property addresses are not published online.

Addresses are shared after initial enquiry to protect current resident privacy.

This is standard practice in SDA housing.

Suitability and matching

Assessment process

ANEW assesses all enquiries for:

SDA category fit
Compatibility with existing residents (if shared living)
Support arrangements
Suitability for the specific property

We reserve the right to decline applications where we determine there is not a suitable match.

No discrimination

We do not discriminate based on protected attributes under Australian law.

Suitability decisions are based on:

SDA funding category
Support needs matching property design
Compatibility considerations for shared living
Capacity to meet tenancy obligations

Appendix H and pets

Statements about Appendix H and pets being “welcome” mean we are open to these arrangements.

They do not guarantee approval in every case.

Suitability is determined on a case by case basis considering:

Property layout and bedroom configuration
Current occupancy
Compatibility factors
Tenancy agreement terms

Service agreements and tenancy

Separate formal agreement

If your application proceeds, you will enter a formal SDA service agreement.

That agreement will contain:

Specific terms and conditions
Rights and obligations
Notice periods
Termination conditions
Payment terms

The formal service agreement will govern the tenancy relationship.

These website terms do not create a tenancy agreement.

Standard terms

Standard service agreement terms typically include:

Agreement length (usually 1 to 5 years based on preference)
Payment arrangements through NDIS funding
Maintenance and repair obligations
Notice requirements for changes or termination
House rules and occupancy conditions
Insurance requirements

Specific terms will be provided during the application process.

Changes to your circumstances

You must notify us promptly of changes including:

Changes to your NDIS plan or funding
Changes to your SDA category
Changes to your support arrangements
Changes to your contact details
Extended absences from the property

Failure to notify us may affect your tenancy.

Links to other websites

Our website may contain links to external websites.

We do not control external websites.

We are not responsible for:

Content on external websites
Privacy practices of external websites
Products or services offered by external websites
Accuracy of information on external websites

Links do not imply endorsement.

Visit external websites at your own risk.

Limitation of liability

To the fullest extent permitted by law

ANEW SDA Australia is not liable for:

Errors or omissions in website content
Technical problems or downtime
Loss of data or information
Decisions made based on website information
Third party content or links
Unauthorised access to your information
Any indirect, consequential, or special damages

Consumer law protection

Nothing in these terms excludes or limits rights you have under Australian Consumer Law that cannot be excluded or limited.

Where we are liable, our liability is limited to:

Resupplying the services, or
Paying the cost of resupplying the services

This limitation applies where permitted by law.

Website “as is”

Our website is provided “as is” without warranties of any kind.

We do not warrant that:

The website will be uninterrupted or error free
Defects will be corrected
The website is free from viruses or harmful components
Information is complete, accurate, or current

Use our website at your own risk.

Indemnity

You agree to indemnify ANEW SDA Australia against any claims, losses, or expenses arising from:

Your breach of these terms
Your misuse of our website
Your violation of any laws
Information you submit to us

This indemnity continues after you stop using our website.

Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, and protect your information.

By using our website, you also agree to our Privacy Policy.

Changes to these terms

We may update these terms from time to time.

Updates will be posted on this page with a revised “last updated” date.

Significant changes will be notified through:

Website announcement
Email to registered enquirers (if applicable)

Continued use of our website after changes means you accept the updated terms.

We encourage you to review these terms periodically.

Changes to services

We reserve the right to:

Modify or discontinue website features
Change property availability
Update property information
Modify service offerings
Change consulting services

We will provide reasonable notice of significant changes where practical.

We are not liable for any modification, suspension, or discontinuation of services.

Termination of access

We may suspend or terminate your access to our website if:

You breach these terms
You engage in prohibited conduct
We reasonably believe termination is necessary
Required by law

Termination does not affect any rights or obligations that arose before termination.

Complaints and disputes

Contact us first

If you have a complaint or concern, please contact us first:

ANEW SDA Australia
Fullarton, SA
Phone: 0433 211 001
Email: kirsty@anewsda.com.au

We will investigate and respond within a reasonable timeframe.

Most issues can be resolved through direct communication.

Formal dispute resolution

If we cannot resolve a dispute informally, we both agree to:

Attempt mediation before legal action
Act in good faith during dispute resolution
Keep dispute information confidential

Either party may pursue legal remedies if dispute resolution is unsuccessful.

NDIS complaints

For complaints about SDA housing services (not website use), you may also contact:

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

Governing law

These terms are governed by the laws of South Australia and the Commonwealth of Australia.

You agree to the exclusive jurisdiction of the courts of South Australia.

Severability

If any part of these terms is found to be invalid or unenforceable, that part will be removed.

The remaining terms will continue in full effect.

No waiver

Our failure to enforce any term does not waive our right to enforce it later.

A waiver of one breach does not waive any other breach.

Entire agreement for website use

These terms, together with our Privacy Policy, constitute the entire agreement for website use.

They replace any previous agreements or understandings about website use.

Note: Formal SDA service agreements are separate documents with separate terms.

Contact us

If you have questions about these terms, contact us:

ANEW SDA Australia
Fullarton, SA
Phone: 0433 211 001
Email: kirsty@anewsda.com.au
ABN: 93 655 777 085

We’re here to help.

Enquire now

Ready to talk about your SDA housing needs?